01What this policy covers
This policy applies to OfferWoo time packs sold by Wrise, LLC through our web checkout. These are one-time purchases, not automatically renewing subscriptions. You do not need to cancel a subscription to prevent another charge.
If a future purchase is made through an app store or another authorized seller, that seller’s refund process may apply and will be identified at purchase. Do not use an unrelated store’s process for a payment made through OfferWoo’s website. This policy does not limit mandatory consumer rights.
027 days to refund an unused pack
You can receive a full refund of the amount paid for a time pack when both conditions below are met:
- You send the request within 7 days of the successful payment. This means seven consecutive 24-hour periods starting from the payment time.
- No minutes supplied by that order have been used. We check the usage attached to the particular order, not simply the total time left in your account.
You can sign in, read the guides and install the app without losing eligibility, as long as you do not consume the pack’s minutes. Using separate free time does not by itself make a completely unused paid pack ineligible. If you have several packs and are unsure which one was used, ask us to check.
The time you first send a request with enough information to identify the purchase determines whether it is on time. Our review taking longer does not invalidate an otherwise timely request. Stop using the pack while the request is being reviewed; minutes used before review completes are no longer unused.
03Duplicate charges, errors and service failures
Contact us even after 7 days, or after some usage, if the issue concerns a duplicate charge, incorrect billing, purchased time that was not delivered, or a failure of the paid service. These are reviewed separately from a change-of-mind refund.
- Duplicate or incorrect charge
- Send the order references and amounts. We will verify the payments and refund a confirmed duplicate or overcharge. A pending bank authorization is not always a completed second charge.
- Paid time did not arrive
- Check Billing history first and contact us before paying again. We will trace the payment and either deliver the purchased time or arrange an appropriate refund if it cannot be delivered.
- Service failure or incorrect usage
- Describe what failed and when. We will review service and usage records. A confirmed fault may be resolved by correcting time, restoring the service, or a full or partial refund depending on what was not delivered and the remedy required by law. The ordinary 7-day and zero-use conditions do not bar this review.
A disappointing interview result alone does not establish a service failure. OfferWoo does not guarantee an offer or perfect AI output. This does not excuse a paid feature that fails to work as described, or remove a remedy you have under consumer law.
04How to request a refund
Send a request to our refund support email from your account email if possible. You do not need to delete your account or open a payment dispute first. Include:
- Your OfferWoo account email.
- The order reference from Billing history, or the receipt reference if you cannot find the order.
- The payment date, amount and currency.
- A short explanation: unused pack, duplicate payment, missing time or the problem you experienced.
- For a technical issue, the approximate time, your app version and an error message or a relevant screenshot, if available.
Do not send your password, full card number, card security code or a full interview recording. If you no longer have access to the account email, explain that in the request so we can verify the purchase another way.
You may ask us to recheck a decision. Reply with the order reference and any missing information or explain why you disagree. We will explain the reason for the decision rather than treating an unanswered question as a closed request.
05Review and payment timing
We check the payment, the order’s usage and the reason for the request. If we need more information, we will tell you what is missing. We will notify you of the decision and, if approved, the amount being refunded. Any legally required response or refund deadline takes priority.
Approved refunds are sent to the original payment method. If that method cannot accept the refund, we will work with the payment provider to resolve it and may need to verify an alternative. We do not redirect refunds to an unrelated person’s account.
Once the payment provider has submitted a refund, your bank controls when it becomes visible. Card refunds commonly take about 5–10 business days to appear, though the actual time varies. “Refund requested”, “approved” and “received by your bank” are different stages. If a refund is delayed, reply to the same request so we can trace it.
For an eligible unused-pack refund, we return the full amount paid for the order and do not add a refund handling fee. Your bank may apply exchange-rate changes or its own charges that we do not control. A partial refund will identify the amount and the part of the purchase it covers.
06What happens to your minutes
A full refund removes the remaining minutes associated with the refunded order. A partial refund reduces the associated entitlement as appropriate. It does not cancel an unrelated pack. Refunded purchases cannot continue to fund new sessions.
A request alone is not confirmation that the payment has been refunded. Check Billing history for recorded refund status and Plans & usage for your time balance. Contact us if those records do not match the confirmed outcome.
Deleting an account, uninstalling the app or signing out does not automatically request a refund. If you want both deletion and a refund, mention both and keep your order reference before deleting the account. We still retain the limited payment records needed to process a valid request.
07What normally does not qualify
- A change of mind after the 7-day period, or after minutes from the order have been used.
- Unused time that has expired, unless a service failure or applicable law gives you a remedy.
- Free, promotional or gifted minutes for which you paid no money; these cannot be refunded as cash.
- A request based only on not receiving a job offer or choosing not to attend an interview.
These exclusions apply to ordinary change-of-mind requests. They do not override the duplicate-charge, service-failure or legal-rights provisions above. If the facts do not fit a simple category, explain them so we can review the actual purchase.
08Your statutory rights and payment disputes
Depending on where you live, you may have a cooling-off period or rights when digital content or a service is not as described or does not work. Any restriction based on immediate delivery applies only if the law permits it and the required information and consent were provided. We do not treat this policy alone as a waiver of those rights.
You may contact your bank or payment provider under its dispute rules. If a dispute is already open, tell us so we can coordinate the response and avoid duplicate reimbursements. Asking us for help does not require you to withdraw a dispute or waive a legal remedy.
09Contact and policy updates
Refund requests are handled by Wrise, LLC at our refund support email. General purchase rules are in the terms of use, and information about payment records and account deletion is in the privacy notice.
The date at the top identifies this version. Future changes will be posted here. The purchase terms in effect when you paid, and any more protective mandatory law, continue to govern that order; a later update will not take away an existing refund right.